Social networking, web 2.0, whatever you call it user expectations with respect to technology have changes drastically in recent years — and that change is accelerating. Users expect technology to adapt to their needs and personal preferences, not the other way around. Ten years ago IT department could get away with dictating what type of hardware (Windows only) or software (Internet Explorer only) cold be used to access business information. And while for employees that might still be possible (at least for a few more years) for other constituents (students, customer, partners) it isn’t. Frank Fraeth from Mastercard suggests four guiding principles:
The article focuses on delivery of web-based services, but these points can apply to almost any area of information delivery. If you design a web site, deliver course materials, publish a monthly newsletter, or deliver a business application the way you did even 5 years ago, and expect long term success. Words like small, quick, flexible, standards-based, open, accessible, and user-centric need to become a core part of the approach.
Web 2.0 Building Blocks – Application Development
Faced with budgetary and time limitations, companies are using Web 2.0 technologies to speed, simplify and reduce the cost of software development. Making individual software components reusable and interoperable—like children’s building blocks—means these components can be rearranged and combined without limit to meet the demand for larger, more complex applications. However, we believe that to take full advantage of the software development benefits afforded by Web services, a business must understand the new principles of development engagement.
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Randall Rode's online home for thoughts, notes, and experiments with a wide range of technology topics. Visit the about page for info on my recent projects and professional background. I welcome your comments!
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