• The quiet majority in collaborative communities

    Message traffic on our company Yammer network is following the classic 80-20 principle, although in our case it is closer to 85-15.  Some stats:

    • 269 members – 2,194 messages total
    • 150 people sent 1 message
    • 1 person sent 177 messages
    • 4% of members created 51% of the messages
    • 15% of members created 85% of the messages

    One take-away is to not judge success as having active contribution from all members — it just doesn’t happen.  Most do very little contributing, a few do most of the work.  In a work setting this can seem a little inequitable to many, but it is just naturally the way it evolves.  And because of this it will take a while for the network to achieve a critical mass and take off.  In our case the tipping point seemed to be around 160 members.  The following chart nicely displays the standard power law curve.

    Number of Messages per User

    Number of Messages per User

    While I am a little surprised by these results, they do match the standard patterns of other healthy social networking sites.  Which raises the question of how this quiet majority should be considered when making plans around a social networking application.  For instance:

    1. A course discussion forum is normally limited to one class and has some type of minimum participation requirement for all students.  Would these discussions be more dynamic if the membership was extended to multiple classes and the natural 80/20 participation rule was allowed to emerge (no minimum requirements)?
    2. Many software features seem to revolve around content creation — but if these only serve a small set of the user population, are features around reading/accessing/aggregating/searching content more crucial to support for the 80% majority?
    3. What critical mass is needed to make a networking app take off?  Is it people driven or content driven?  Can proper planning insure reaching this tipping point?  What conditions will most reliably achieve this outcome?
    4. If you have a healthy community in one technical solution — i.e. Yammer — can you migrate this behavior to another technical solution — i.e. BuddyPress?
    5. How does social networking differ from collaborative tools?  How much overlap is there in use/purpose/positioning between Google Wave and Twitter, for instance?  Does this 80/20 trend follow across all spaces?
    6. What is the measure success in these communities?  Overall membership?  Number of posts?  Percentage of contribution? Quality of posts?  Amount of discussion?  Rate of growth?  Login/connection frequency?

    So many questions, so little time!

    The 80/20 Rule or Pareto Principle and How it Affects You | Online Social Networking

    Here are some Internet and social media applications of the 80-20 principle:

    * 80% of all blogging is done by 20% of all bloggers
    * 80% of all blog comments are made by 20% of all blog readers
    * 80% of all online social networking is done by 20% of all online networkers
    * 80% of all networkers flock to 20% of all social networking sites
    * 80% of all traffic goes to 20% of all websites
    * 80% of all spam is generated by 20% of all spammers

    You can add to the list when you comment on this post — assuming of course that you’re one of the 20% of all readers.

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  • Author: Randy

    In my day job I serve as Information Technology Director for the Yale School of Drama. Otherwise I garden, play guitar, build stuff out of wood, take photos, play around with technology and have been blogging since 2003.

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    Comments / 2 COMMENTS

    [...] collection of social networking plug-ins, be used to power it?  Yammer uses has recently taken off at my workplace, and its success here is serving as a real example of the types of communication and collaboration [...]

    RodeWorks » Blog Archive » Workplace social networking system with BuddyPress on Dec 14 09 at 5:21 am

    [...] use took off in our workplace late last year, but since everyone has returned from the Christmas break interest seems to have [...]

    RodeWorks » Blog Archive » Teambox — Yammer or Google Wave alternative? on Jan 21 10 at 6:09 am

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