“This is a point of confusion for many of our customers.”  So began a tech support response that was the latest in a string of messages.  The good news is that this was the message that actually helped me solve the problem.  The bad news is that came at the end of almost a day and a half of frustration and confusion on my part.  I searched the help system.  I consulted knowledgeable colleagues (and got them confused and frustrated too.)  This was for an initial setup of a new system, so I expected there to be some annoying setup issues.  But I’m left wondering “If so many customers have the same issues, how about altering things so we don’t all experience this problem.”

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I get a fair amount of useful information off of my twitter feed — in fact it is often more informative than the RSS newsfeeds I follow.  But Twitter, Facebook, Yammer and the rest of the live streaming applications share a common problem.  If you want to refer back to something that floated by several days, weeks or months ago you are pretty much out of luck.   The noise factor is not an issue when monitoring the stream live.  I mean sure, there is plenty of noise, but it is easy enough to filter it out as the garbage floats by.  But try to dig through items from the past and the noise quickly overwhelms.  Anyone got an answer?  Or is do we just need to accept that we must leave the past behind — even if it is digital?

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As much as I love Apple and freely admit they make great products, I also have concerns with Apple’s closed-system approach. While there are some valid points to Apple’s ‘let us do the driving’ philosophy, I think users are better served when technology platforms are open.  So how cool would a Google tablet be?  After all, if they want to beat Windows at its own game, what better strategy than ripping off an Apple idea?

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Yammer use took off in our workplace late last year, but since everyone has returned from the Christmas break interest seems to have dropped off somewhat.   Maybe something like TeamBox, with its richer toolset, might be more attractive.  Teambox organizes communication around projects.  Users are members of projects, and a project has communication divided into conversations, task lists, pages and files.  The concept seems to have similarities with Google Wave, but at first glance the user interface seems a lot more familiar.  And TeamBox is open source allowing installation on your own server — so you can own the data.  And can customize the app (built with Ruby on Rails).  Now I just need a project to test it with… Read the rest of this entry »

I attended an Apple sponsored presentation yesterday on using the Xcode IDE to build iPhone and iTouch apps.  It was a very well done presentation, and had me almost ready to rush out and buy a Macbook and iTouch to get started building cool apps — certainly easy to see why Apple App building has become such a popular past time (and big money maker for Apple).

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Message traffic on our company Yammer network is following the classic 80-20 principle, although in our case it is closer to 85-15.  Some stats: Read the rest of this entry »