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How not to run a technology department
In a recent InfoWorld article Bob Lewis offers a strategy to “the promised land, where IT is a strategic partner to the rest of the business, not a subservient order taker content to process work requests while accepting the blame for everything that goes wrong.” Sound like a familiar problem? He maintains that the common practice of treating technology services as an internal business treating other departments as customers in a fee for service relationship is at the heart of the problem.






