I travel to work via the Shoreline commuter train, which is undergoing some service disruptions due to track work. Weeks ago we all got special notices put on every seat on the train explaining the service changes. A new color coded schedule was created, highlighting the schedule changes. Certain afternoon trains have had all or part of their routes replaces by bus service, which again had to be planned for. And at my station the train arrives on a middle track, which renders the new platform useless and requires a ground-level entry into the train — and the platform access steps were all blocked off with redirection signs to the alternate entry point. Lots of careful planning, lots of time spent in communication and arranging alternate services, to have all ready for a Monday morning start. So the train arrives, the gate is opened and the train car steps opened — and the first step from the ground to the first train car step is a good 15 – 18″. For a guy with a 36″ inseam, not much of a step — but for the average rider a pretty big jump. Was there a portable step stool to help people get on board? No. Did people ask the conductor for a step stool? Yes. Did people have trouble getting on board? Yes. So what happened on Tuesday?
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